Frequently Asked Questions
What is bamboo fabric?
Bamboo fabric is a natural fabric type derived from the cellulose of the bamboo plant. It is as soft as silk, more absorbent than cotton, and naturally antibacterial. DESUAR products use 100% organic bamboo fiber.
How should bamboo products be washed?
We recommend washing bamboo products at 30°C on a delicate cycle, turned inside out. Do not use bleach. You can dry on low heat in a dryer or hang dry in the shade. If ironing is needed, use low heat.
When will my order be shipped?
Orders are delivered to the shipping company within 1-3 business days after payment confirmation. Your tracking number will be sent to you via email.
What payment methods do you accept?
We accept credit cards (secured by iyzico), bank transfer/EFT, and cash on delivery. Installment options are available for credit card payments.
Is there free shipping?
We offer free shipping across Turkey for orders of 500 TL and above.
Can I return products?
Due to the hygiene standards and eco-friendly production processes of our bamboo products, standard returns are not accepted. However, within the legal withdrawal period (14 days), returns are accepted provided the product is unused, tags are intact, and it is in its original packaging. Please see our Return Policy page for details.
Can I exchange sizes?
Size exchanges can be made within 14 days of delivery, provided the product is unused and tags are present. For exchange requests, please email info@desuar.com.tr.
Do you ship internationally?
Currently, we only ship within Turkey. International shipping plans will be launched soon.
Are your products really 100% bamboo?
Yes, the fabrics used in DESUAR products are made from 100% organic bamboo fiber. The bamboo fibers sourced from our certified suppliers are converted into fabric using natural methods without any chemical processing.